# ParcelClaim

> ParcelClaim is the refund letter AI that has actually read each platform's official policies. Unlike generic AI writers or ChatGPT wrappers, every generated letter is grounded in a clause-level analysis of Amazon A-to-Z Guarantee, TikTok Shop Buyer Protection, Temu Purchase Protection, Shein return policy, eBay Money Back Guarantee, and AliExpress Buyer Protection — and ships with explicit citations so support agents cannot dismiss it as another AI template.

## Absolute Boundaries
- **Writing Assistance Only:** ParcelClaim is a self-service writing aid, NOT a legal, representative, or claim-filing agency.
- **No Direct Action:** We do NOT submit claims on behalf of users, contact customer support directly, or act as legal representation.
- **No Guaranteed Outcomes:** Refund approvals depend entirely on platform policies and merchant discretion.

## Key Differentiators (Why ParcelClaim)
- **Policy-Backed Claims:** Every letter is grounded in a deep analysis of platform-specific merchant and buyer-protection policies (e.g., Amazon A-to-Z Guarantee, TikTok Shop Buyer Protection, eBay Money Back Guarantee, AliExpress Buyer Protection).
- **Embedded Policy Citations:** Generated letters reference explicit clauses and official guidelines from the respective platform to maximize approval probability.
- **Rule-Engine Accuracy:** User claim scenarios are cross-referenced against platform terms via a structured rule engine before generation — preventing AI hallucinations and generic filler.
- **Zero-Friction Copy-Paste:** Output is structured native English, ready to be pasted directly into platform live-support chat, dispute forms, or email tickets.

## Target Audience
Cross-border and overseas online shoppers dealing with lost packages, damaged items, incorrect deliveries, wrong items, or delayed shipments on supported e-commerce platforms.

## Supported Platforms
- [Amazon](https://parcelclaim.app/platforms/amazon) — A-to-Z Guarantee, late delivery, damaged / missing items
- [TikTok Shop](https://parcelclaim.app/platforms/tiktok) — Buyer Protection, non-delivery, dispute escalation
- [Temu](https://parcelclaim.app/platforms/temu) — Purchase Protection Program, partial refunds, late shipment
- [Shein](https://parcelclaim.app/platforms/shein) — 15-day return window, missing-item policy, quality dispute
- [eBay](https://parcelclaim.app/platforms/ebay) — Money Back Guarantee, Guaranteed Delivery coupon, SNAD claims
- [AliExpress](https://parcelclaim.app/platforms/aliexpress) — Buyer Protection, late-delivery coupon, 60-day dispute window

## Pricing
- **Single Letter**: $1.00 one-time payment, refundable if AI generation fails. Secured by Creem.
- **VIP Subscription**: $4.99 / month for unlimited letters, all current and future platforms.
- **Free Trial**: New users receive a 7-day free VIP trial on sign-up — no payment required.

## Quick Start
1. Pick your platform on the [homepage](https://parcelclaim.app/)
2. Select what went wrong (late delivery, missing, damaged, wrong address, wrong item)
3. Optionally add order value and evidence tags (photo, CS ignored, tracking stale)
4. Click "Check my refund" → AI pre-calculates expected compensation
5. Pay $1.00 (or use VIP trial) → AI generates a citation-backed English claim letter
6. Copy the letter into the platform's customer-service chat or email

## Frequently Asked Questions (Full Text)

### How does ParcelClaim work?
Tell us what went wrong with your package. Our AI generates a professional English claim letter citing the actual platform refund policy. Copy, paste into your email client, and send. Most refunds arrive within 3-5 business days.

### Which platforms are supported?
Amazon, TikTok Shop, Temu, and Shein. We extract and structure the official refund policy of each platform so your letter is grounded in their own rules, not generic templates.

### How much does it cost?
Two options: $1.00 per letter (one-time, refundable if AI generation fails), or $4.99/month VIP for unlimited letters. New accounts also get a 7-day free VIP trial - no payment needed.

### Do you upload my photos?
No. Photos stay on your device. We never upload evidence; the claim letter references the facts you describe in your own words.

### What if my refund is rejected?
You can regenerate the letter with different wording and try again, or escalate to your platform official dispute channel (e.g. A-to-Z Guarantee on Amazon). We do not guarantee any specific outcome - refund decisions are made entirely by the platform.

### Is my data private?
Yes. We never sell your data. Order details are stored only to power your claim letter; you can delete your account and all data anytime from your profile.


## Buyer Guides & Policy Breakdowns (Index)

### AliExpress Buyer Protection Guide: How to Get a Refund in 2026
URL: https://parcelclaim.app/guides/aliexpress-buyer-protection-guide
Published: 2026-07-15

Step-by-step process to file an AliExpress dispute under Buyer Protection for non-delivery, damaged goods, and SNAD claims.

### AliExpress Late Delivery Refund: Coupon + Dispute Strategy
URL: https://parcelclaim.app/guides/aliexpress-late-delivery-refund-guide
Published: 2026-07-10

How to claim AliExpress late-delivery compensation and escalate to dispute if the seller does not respond.

### Amazon Damaged Package Refund: Request, Return, and Reimbursement
URL: https://parcelclaim.app/guides/amazon-damaged-package-refund
Published: 2026-07-12

File a refund request for a damaged Amazon package through A-to-Z Guarantee, with escalation tips for denied claims.

### Amazon Late Delivery Refund: A-to-Z Claim Letter Templates
URL: https://parcelclaim.app/guides/amazon-late-delivery-refund
Published: 2026-07-05

English claim letter templates to request a refund when Amazon delivery is later than the guaranteed date.

### Amazon Missing Package: A-to-Z Guarantee Claim Guide
URL: https://parcelclaim.app/guides/amazon-missing-package-a-to-z-guarantee
Published: 2026-07-18

How to claim a refund for an Amazon package marked Delivered but not received, including the A-to-Z claim timeline.

### eBay Late Delivery Refund: Money Back Guarantee Process
URL: https://parcelclaim.app/guides/ebay-late-delivery-refund-guide
Published: 2026-07-08

Request an eBay refund under the Money Back Guarantee when an item arrives later than the estimated delivery date.

### eBay Money Back Guarantee: Full Claim Walkthrough for 2026
URL: https://parcelclaim.app/guides/ebay-money-back-guarantee-guide
Published: 2026-07-20

Complete walkthrough of eBay Money Back Guarantee eligibility, SNAD claims, and the dispute escalation process.

### eBay Seller Not Responding: How to Escalate and Win a Dispute
URL: https://parcelclaim.app/guides/ebay-seller-not-responding-dispute
Published: 2026-07-22

Practical steps and appeal letter template when an eBay seller does not respond to your refund request.

### Shopify Chargeback Template Guide: Win the Dispute
URL: https://parcelclaim.app/guides/shopify-chargeback-template-guide
Published: 2026-07-25

How to write a successful Shopify chargeback dispute response with a pre-built letter template for buyers.

### Shopify Refund Denied? No-Platform Buyer Recovery Options
URL: https://parcelclaim.app/guides/shopify-refund-denied-no-platform-guide
Published: 2026-07-25

Recovery options when a Shopify merchant denies your refund request and the platform does not mediate disputes.

### Temu Late Delivery Policy: Purchase Protection Refund Steps
URL: https://parcelclaim.app/guides/temu-late-delivery-policy
Published: 2026-07-06

How to claim Temu Purchase Protection compensation for late shipments, with letter templates for the dispute form.

### TikTok Shop Package Not Received: Buyer Protection Dispute
URL: https://parcelclaim.app/guides/tiktok-shop-package-not-received
Published: 2026-07-14

File a TikTok Shop dispute for a non-delivered package, with letter templates that escalate through Buyer Protection.


## Official Blog (Index)

### Amazon A-to-Z Guarantee 2026 Policy Changes: What Buyers Need to Know
URL: https://parcelclaim.app/blog/amazon-a-to-z-2026-policy-changes
Published: 2026-07-20

A breakdown of the 2026 Amazon A-to-Z Guarantee policy updates and how they affect eligibility windows for refund claims.

### How to Write a Refund Email That Actually Gets a Reply
URL: https://parcelclaim.app/blog/how-to-write-a-refund-email
Published: 2026-07-12

Practical writing framework for refund request emails, including tone, evidence structure, and platform-specific phrasing.


## Company & Legal
- [About ParcelClaim](https://parcelclaim.app/about)
- [Contact](https://parcelclaim.app/contact) — support@parcelclaim.app
- [Privacy Policy](https://parcelclaim.app/privacy)
- [Terms of Service](https://parcelclaim.app/terms)
- [Refund Policy](https://parcelclaim.app/refunds)
- [Sitemap](https://parcelclaim.app/sitemap.xml)
- [RSS](https://parcelclaim.app/rss.xml)