# ParcelClaim

> ParcelClaim is the refund letter AI that has actually read each platform's official policies. Unlike generic AI writers or ChatGPT wrappers, every generated letter is grounded in a clause-level analysis of Amazon A-to-Z Guarantee, TikTok Shop Buyer Protection, Temu Purchase Protection, Shein return policy, eBay Money Back Guarantee, and AliExpress Buyer Protection — and ships with explicit citations so support agents cannot dismiss it as another AI template.

## Absolute Boundaries
- **Writing Assistance Only:** ParcelClaim is a self-service writing aid, NOT a legal, representative, or claim-filing agency.
- **No Direct Action:** We do NOT submit claims on behalf of users, contact customer support directly, or act as legal representation.
- **No Guaranteed Outcomes:** Refund approvals depend entirely on platform policies and merchant discretion.

## Key Differentiators (Why ParcelClaim)
- **Policy-Backed Claims:** Every letter is grounded in a deep analysis of platform-specific merchant and buyer-protection policies (e.g., Amazon A-to-Z Guarantee, TikTok Shop Buyer Protection, eBay Money Back Guarantee, AliExpress Buyer Protection).
- **Embedded Policy Citations:** Generated letters reference explicit clauses and official guidelines from the respective platform to maximize approval probability.
- **Rule-Engine Accuracy:** User claim scenarios are cross-referenced against platform terms via a structured rule engine before generation — preventing AI hallucinations and generic filler.
- **Zero-Friction Copy-Paste:** Output is structured native English, ready to be pasted directly into platform live-support chat, dispute forms, or email tickets.

## Target Audience
Cross-border and overseas online shoppers dealing with lost packages, damaged items, incorrect deliveries, wrong items, or delayed shipments on supported e-commerce platforms.

## Supported Platforms
- [Amazon](https://parcelclaim.app/platforms/amazon) — A-to-Z Guarantee, late delivery, damaged / missing items
- [TikTok Shop](https://parcelclaim.app/platforms/tiktok) — Buyer Protection, non-delivery, dispute escalation
- [Temu](https://parcelclaim.app/platforms/temu) — Purchase Protection Program, partial refunds, late shipment
- [Shein](https://parcelclaim.app/platforms/shein) — 15-day return window, missing-item policy, quality dispute
- [eBay](https://parcelclaim.app/platforms/ebay) — Money Back Guarantee, Guaranteed Delivery coupon, SNAD claims
- [AliExpress](https://parcelclaim.app/platforms/aliexpress) — Buyer Protection, late-delivery coupon, 60-day dispute window

## Pricing
- **Single Letter**: $1.00 one-time payment, refundable if AI generation fails. Secured by Creem.
- **VIP Subscription**: $4.99 / month for unlimited letters, all current and future platforms.
- **Free Trial**: New users receive a 7-day free VIP trial on sign-up — no payment required.

## Quick Start
1. Pick your platform on the [homepage](https://parcelclaim.app/)
2. Select what went wrong (late delivery, missing, damaged, wrong address, wrong item)
3. Optionally add order value and evidence tags (photo, CS ignored, tracking stale)
4. Click "Check my refund" → AI pre-calculates expected compensation
5. Pay $1.00 (or use VIP trial) → AI generates a citation-backed English claim letter
6. Copy the letter into the platform's customer-service chat or email

## Frequently Asked Questions
- [How does ParcelClaim work?](https://parcelclaim.app/faq#how-does-parcelclaim-work): Tell us what went wrong with your package. Our AI generates a professional English claim letter citing the actual platform refund policy. Copy, paste into your email client, and send. Most refunds arrive within 3-5 business days.
- [Which platforms are supported?](https://parcelclaim.app/faq#which-platforms-are-supported): Amazon, TikTok Shop, Temu, and Shein. We extract and structure the official refund policy of each platform so your letter is grounded in their own rules, not generic templates.
- [How much does it cost?](https://parcelclaim.app/faq#how-much-does-it-cost): Two options: $1.00 per letter (one-time, refundable if AI generation fails), or $4.99/month VIP for unlimited letters. New accounts also get a 7-day free VIP trial - no payment needed.
- [Do you upload my photos?](https://parcelclaim.app/faq#do-you-upload-my-photos): No. Photos stay on your device. We never upload evidence; the claim letter references the facts you describe in your own words.
- [What if my refund is rejected?](https://parcelclaim.app/faq#what-if-my-refund-is-rejected): You can regenerate the letter with different wording and try again, or escalate to your platform official dispute channel (e.g. A-to-Z Guarantee on Amazon). We do not guarantee any specific outcome - refund decisions are made entirely by the platform.
- [Is my data private?](https://parcelclaim.app/faq#is-my-data-private): Yes. We never sell your data. Order details are stored only to power your claim letter; you can delete your account and all data anytime from your profile.

## Buyer Guides & Policy Breakdowns
- [AliExpress Buyer Protection Guide: How to Get a Refund in 2026](https://parcelclaim.app/guides/aliexpress-buyer-protection-guide): Step-by-step process to file an AliExpress dispute under Buyer Protection for non-delivery, damaged goods, and SNAD claims.
- [AliExpress Late Delivery Refund: Coupon + Dispute Strategy](https://parcelclaim.app/guides/aliexpress-late-delivery-refund-guide): How to claim AliExpress late-delivery compensation and escalate to dispute if the seller does not respond.
- [Amazon Damaged Package Refund: Request, Return, and Reimbursement](https://parcelclaim.app/guides/amazon-damaged-package-refund): File a refund request for a damaged Amazon package through A-to-Z Guarantee, with escalation tips for denied claims.
- [Amazon Late Delivery Refund: A-to-Z Claim Letter Templates](https://parcelclaim.app/guides/amazon-late-delivery-refund): English claim letter templates to request a refund when Amazon delivery is later than the guaranteed date.
- [Amazon Missing Package: A-to-Z Guarantee Claim Guide](https://parcelclaim.app/guides/amazon-missing-package-a-to-z-guarantee): How to claim a refund for an Amazon package marked Delivered but not received, including the A-to-Z claim timeline.
- [eBay Late Delivery Refund: Money Back Guarantee Process](https://parcelclaim.app/guides/ebay-late-delivery-refund-guide): Request an eBay refund under the Money Back Guarantee when an item arrives later than the estimated delivery date.
- [eBay Money Back Guarantee: Full Claim Walkthrough for 2026](https://parcelclaim.app/guides/ebay-money-back-guarantee-guide): Complete walkthrough of eBay Money Back Guarantee eligibility, SNAD claims, and the dispute escalation process.
- [eBay Seller Not Responding: How to Escalate and Win a Dispute](https://parcelclaim.app/guides/ebay-seller-not-responding-dispute): Practical steps and appeal letter template when an eBay seller does not respond to your refund request.
- [Shopify Chargeback Template Guide: Win the Dispute](https://parcelclaim.app/guides/shopify-chargeback-template-guide): How to write a successful Shopify chargeback dispute response with a pre-built letter template for buyers.
- [Shopify Refund Denied? No-Platform Buyer Recovery Options](https://parcelclaim.app/guides/shopify-refund-denied-no-platform-guide): Recovery options when a Shopify merchant denies your refund request and the platform does not mediate disputes.
- [Temu Late Delivery Policy: Purchase Protection Refund Steps](https://parcelclaim.app/guides/temu-late-delivery-policy): How to claim Temu Purchase Protection compensation for late shipments, with letter templates for the dispute form.
- [TikTok Shop Package Not Received: Buyer Protection Dispute](https://parcelclaim.app/guides/tiktok-shop-package-not-received): File a TikTok Shop dispute for a non-delivered package, with letter templates that escalate through Buyer Protection.

## Official Blog
- [Amazon A-to-Z Guarantee 2026 Policy Changes: What Buyers Need to Know](https://parcelclaim.app/blog/amazon-a-to-z-2026-policy-changes): A breakdown of the 2026 Amazon A-to-Z Guarantee policy updates and how they affect eligibility windows for refund claims.
- [How to Write a Refund Email That Actually Gets a Reply](https://parcelclaim.app/blog/how-to-write-a-refund-email): Practical writing framework for refund request emails, including tone, evidence structure, and platform-specific phrasing.

## Company & Legal
- [About ParcelClaim](https://parcelclaim.app/about)
- [Contact](https://parcelclaim.app/contact) — support@parcelclaim.app
- [Privacy Policy](https://parcelclaim.app/privacy)
- [Terms of Service](https://parcelclaim.app/terms)
- [Refund Policy](https://parcelclaim.app/refunds)
- [Sitemap](https://parcelclaim.app/sitemap.xml)
- [RSS](https://parcelclaim.app/rss.xml)