[{"data":1,"prerenderedAt":58},["ShallowReactive",2],{"jsonld:methodology.jsonLd:en":3,"raw-arr:methodology.processSteps:en":6,"raw-arr:methodology.editorialStandards:en":32,"raw-arr:methodology.auditTrail:en":45},{"headline":4,"about":5},"Parcel Claim Methodology: Sourcing and Verifying Refund Policies","Refund policy sourcing, verification, and AI letter generation methodology.",[7,15,26,29],{"title":8,"body":9,"sources":10},"Identify the official source","For each platform, we identify the canonical policy page (e.g., walmart.com/help for Walmart Returns, aliexpress.com/p/buyerprotection for AliExpress). We never cite third-party blogs, forums, or Reddit.",[11,12,13,14],"Amazon: amazon.com/gp/help/customer/contact-us","eBay: ebay.com/help/policies/money-back-guarantee","TikTok Shop: seller-us.tiktok.com/help-center","AliExpress: aliexpress.com/p/buyerprotection",{"title":16,"body":17,"fields":18},"Extract structured rules","We extract each policy into structured rows: dispute_type, eligibility window (min/max_delay_days), expected compensation range, and required evidence. Each row is stored in our platform_claim_rules database.",[19,20,21,22,23,24,25],"dispute_type — late_delivery / missing_item / damaged / wrong_item / wrong_address","min_delay_days / max_delay_days — the eligibility window","min_order_amount — minimum order value for this rule to apply","expected_compensation — what the platform typically offers","confidence_rate — our editorial confidence in this rule (25-90%)","policy_cliche — the verbatim policy text we cite","verifiedAt — when this rule was last checked against the source",{"title":27,"body":28},"Quarterly re-verification","Every rule is checked quarterly against its source. If the platform has changed a window, threshold, or process, we update the rule and bump verifiedAt. Major changes (e.g., Etsy's 2026-04 Purchase Protection update) trigger immediate re-verification.",{"title":30,"body":31},"AI letter generation (grounded)","When you generate a letter, we (1) match your scenario to the relevant rule, (2) extract the policy_cliche verbatim, and (3) instruct the AI to write a letter that cites that clause. The AI cannot invent policy language — it must use what we provide.",[33,36,39,42],{"title":34,"body":35},"No invented numbers","Every dollar amount, day count, and percentage in our letters comes from the official policy text. If a policy says \"typically 5-10 business days\", we say \"typically 5-10 business days\" — not \"exactly 7 days\".",{"title":37,"body":38},"No invented policy names","We do not invent catchy policy names (\"Gold Tier Refund\", \"Premium Recovery\"). We use the platform's actual policy names (\"A-to-Z Guarantee\", \"Money Back Guarantee\").",{"title":40,"body":41},"Conservative confidence ratings","Our confidence_rate field caps at 90%. For uncertain rules (e.g., goodwill refunds from Walmart customer service), we mark confidence 25-50% so users know the rule is platform-discretionary.",{"title":43,"body":44},"Explicit \"see official source\" disclaimers","Every generated letter ends with: \"This letter is grounded in [platform]'s official [policy name] policy. Verify the latest terms at [URL] before sending.\"",[46,49,51,53,55],{"date":47,"event":48},"2026-08-02","Updated Etsy rules: case window changed from 100 days to 30 days (2026-04 platform update).",{"date":47,"event":50},"Updated TikTok Shop counterfeit window: from \"30 days\" to \"14 days from delivery + 7 days for non-visible defects\" (verified 2026-08-02).",{"date":47,"event":52},"Added USPS 2026-01-18 update: 15-day minimum wait for domestic insurance claims.",{"date":47,"event":54},"Restored AliExpress BP window: \"15 days from confirmation of receipt\" (re-verified).",{"date":56,"event":57},"2026-07-26","Added eBay + AliExpress platform rules (Sprint 1 expansion).",1786608460659]