[{"data":1,"prerenderedAt":65},["ShallowReactive",2],{"raw-arr:security.dataFlow:en":3,"raw-arr:security.promises:en":24,"raw-arr:security.faqs:en":52},[4,9,14,19],{"step":5,"title":6,"body":7,"icon":8},1,"You fill the form","You select platform, problem type, and order details. We never ask for your e-commerce account password, payment card, or shipping address.","📋",{"step":10,"title":11,"body":12,"icon":13},2,"AI extracts policy + matches rules","Our rule engine extracts the relevant clause from the platform's official policy (verified quarterly). AI writes the letter in 60 seconds.","🤖",{"step":15,"title":16,"body":17,"icon":18},3,"You receive the letter","The letter is delivered to your browser. We do not email it to third parties. The text lives in your account history (deleteable anytime).","✉️",{"step":20,"title":21,"body":22,"icon":23},4,"You send it yourself","You copy and paste the letter into the platform's customer-service chat, dispute form, or email. Parcel Claim never contacts the platform on your behalf.","🚀",[25,29,32,36,40,46],{"icon":26,"title":27,"body":28},"🚫","No photo or video uploads","We never ask you to upload photos or videos of your damaged package. Your evidence stays on your device.",{"icon":26,"title":30,"body":31},"No e-commerce account scraping","We do not connect to your Amazon, TikTok Shop, or any other account. We do not request order access tokens. We do not scrape your purchase history.",{"icon":33,"title":34,"body":35},"🔐","Encrypted payment","Payments are processed by Creem (PCI-DSS Level 1 certified). Parcel Claim never stores your card number — only a token reference.",{"icon":37,"title":38,"body":39},"🗑️","Deletable claim history","Your letter history is stored in your profile and can be deleted anytime. Deletion is permanent and irreversible.",{"icon":41,"title":42,"bodyPrefix":43,"bodyLinkText":44,"bodySuffix":45},"📜","No resale, no training","We do not sell or share your data. We do not train AI models on your letters. See the ","Privacy Policy"," for full details.",{"icon":47,"title":48,"bodyPrefix":49,"bodyLinkText":50,"bodySuffix":51},"🔍","Open policy methodology","See ","how we source and verify each policy",". Every rule has a verifiedAt timestamp.",[53,56,59,62],{"q":54,"a":55},"Do you sell my data?","No. We do not sell, rent, or share your personal data with third parties for marketing or any other purpose. See the Privacy Policy for the narrow technical exceptions (e.g., Supabase for database, Creem for payment processing).",{"q":57,"a":58},"Do you train AI on my letters?","No. We do not use your letters to train AI models. The AI generation call is stateless from our side — we send the prompt to the model provider, get the response, and discard the conversation.",{"q":60,"a":61},"What happens if I delete my account?","Your account, letter history, and any associated personal data are permanently deleted within 30 days. Backup copies are erased within 90 days (standard database backup rotation).",{"q":63,"a":64},"How do I report a security issue?","Email {email}. We aim to respond within 24 hours and patch critical issues within 72 hours.",1786608460647]