Parcel ClaimParcel Claim
7-day free VIP trial

New users: Unlimited letters

Get your refund
in 60 seconds.

Each letter cites the exact clause Amazon, TikTok Shop, Temu & Shein enforce — written by AI that has parsed the policy first, not a ChatGPT wrapper.

No phone calls. No hold music. Just paste your order, click generate, and email.

Three steps. Sixty seconds.

No forms to print. No calls to make. Just paste, click, and email.

01

Tell us what happened

Pick your platform, the problem, and order value. We never ask for sensitive details.

02

AI writes the perfect email

We pull the actual policy text from the platform and generate a polite-but-firm claim letter citing their own rules.

03

Copy, paste, refund

Send the email from your account. Most refunds arrive within 3-5 business days.

Simple, transparent pricing.

Pay per letter, or get unlimited letters with VIP. No hidden fees.

Single Letter

Pay once, generate one letter.

$1.99/ letter
  • One AI-generated claim letter
  • Citation-backed (official policy cited)
  • All 12 platforms supported
  • Letter is yours to edit and reuse
  • Refunded if AI generation fails
Best for sellers

VIP Monthly

Unlimited letters, all platforms.

$9.99/ month
  • Unlimited letters (current and future platforms)
  • Citation-backed (official policy cited)
  • Priority AI generation queue
  • Letter history (last 100 letters)
  • Cancel anytime, no questions asked
  • 7-day free trial — no payment required

Cancel anytime · 7-day free trial, no card required

Why not just paste into ChatGPT?

We tried. Here's what goes wrong — and what we built instead.

Clause citations

ChatGPT invents clauses. We pull the exact text from each platform's official policy and inject it verbatim into your letter.

Rule-engine, not vibes

Before AI writes, our rule engine cross-checks your scenario against the platform's eligibility rules. Catches "out of window" and "below minimum" claims before you waste money.

Tone that fits

Amazon wants firm-but-factual. TikTok Shop wants cheerful-detailed. Our templates are tuned per platform — not generic AI pleasantries.

Frequently asked.

How does Parcel Claim work?

Tell us what went wrong with your package. Our AI generates a professional English claim letter citing the actual platform refund policy. Copy, paste into your email client, and send. Most refunds arrive within 3-5 business days. Read on the FAQ page →

Which platforms are supported?

Amazon, TikTok Shop, Temu, Shein, eBay, AliExpress, Walmart, Target, Wayfair, Best Buy, Etsy, and Mercari. We extract and structure the official refund policy of each platform so your letter is grounded in their own rules, not generic templates. Read on the FAQ page →

How much does it cost?

Two options: $1.99 per letter (one-time, refundable if AI generation fails), or $9.99/month VIP for unlimited letters. New accounts also get a 7-day free VIP trial - no payment needed. Read on the FAQ page →

Do you upload my photos?

No. Photos stay on your device. We never upload evidence; the claim letter references the facts you describe in your own words. Read on the FAQ page →

What if my refund is rejected?

You can regenerate the letter with different wording and try again, or escalate to your platform official dispute channel (e.g. A-to-Z Guarantee on Amazon). We do not guarantee any specific outcome - refund decisions are made entirely by the platform. Read on the FAQ page →

Is my data private?

Yes. We never sell your data. Order details are stored only to power your claim letter; you can delete your account and all data anytime from your profile. Read on the FAQ page →

How do I get a refund from Amazon for a late delivery?

Open your order on Amazon, tap "Problem with order", choose "Delivery never arrived" or "Late delivery", and request a refund. Amazon guarantees refunds for Prime orders past their ETA. Our AI generates a stronger Amazon refund letter citing the A-to-Z Guarantee in 60 seconds. Read on the FAQ page →

How long does Temu take to refund?

Temu refunds to your original payment method within 5-10 business days after the dispute is approved. Items over $5 that arrive late get a full refund plus a $5 credit. Generate a Temu late-delivery refund letter with our AI claim letter generator. Read on the FAQ page →

Can I get a refund from Shein without returning the item?

Yes. Shein's returnless refund policy covers items under $15 and items lost in transit. For higher-value items, you can request a refund if the item is defective or not as described. Our AI generates a Shein refund letter citing the On-Time Delivery Guarantee policy. Read on the FAQ page →

What is eBay Money Back Guarantee and how do I claim it?

eBay MBG covers items not received, damaged, or not as described within 30 days of delivery. Open a request in Purchase History, give the seller 3 business days, then escalate to eBay. eBay typically responds in 48 hours. Generate an eBay MBG claim letter with our AI generator. Read on the FAQ page →

How does AliExpress Buyer Protection work?

AliExpress BP gives you 15 days after delivery confirmation (or 60-120 days from ship date) to dispute items. File a dispute via the order page, give the seller 3 days, then escalate to AliExpress. Our AI generates an AliExpress dispute letter citing the official BP policy. Read on the FAQ page →

What should I write in a refund email?

Four parts: order number, problem statement, policy citation, and clear ask. Tone: factual, not emotional. Specific, not open-ended. Our AI writes the full letter grounded in the platform's official policy - try our refund email generator. Read on the FAQ page →

Does TikTok Shop refund to original payment?

Yes, TikTok Shop refunds to the original payment method within 5-10 business days after the dispute is approved. Generate a TikTok Shop refund letter with our AI claim letter generator, citing the official Buyer Protection policy. Read on the FAQ page →

Can AI write a refund letter that actually works?

ChatGPT invents clauses. We extract the exact policy text from each platform and inject it verbatim into your letter. The rule engine checks your scenario against platform eligibility before AI writes. Read our comparison of AI refund letter generators. Read on the FAQ page →

Refund guides & policies

Deep-dives into each platform's refund policy — and how to cite it in your claim letter.

AliExpress Package Arrived Empty: How to Get a Refund (2026)

AliExpress Package Arrived Empty: How to Get a Refund (2026)

Got an empty package from AliExpress? Here is the exact dispute process for 'empty box' claims, what evidence AliExpress requires, and how Buyer Protection refunds work.

4 min read·
How to Get a Refund for the Wrong Item from Amazon (2026 Guide)

How to Get a Refund for the Wrong Item from Amazon (2026 Guide)

Amazon wrong item received - what to do step-by-step. Includes how to file an A-to-Z Guarantee claim if support declines, and how to cite Amazon's Not as Described policy.

4 min read·
eBay Item Not As Described: How to Win a SNAD Claim (2026 Guide)

eBay Item Not As Described: How to Win a SNAD Claim (2026 Guide)

eBay SNAD (Significantly Not As Described) claim playbook. When to file, what evidence to include, how to escalate if the seller disputes, and how to cite Money Back Guarantee.

4 min read·
FedEx Lost Package: How to File a Claim and Get a Refund (2026)

FedEx Lost Package: How to File a Claim and Get a Refund (2026)

FedEx lost your package or delivered to wrong address? Here is exactly how to file a FedEx claim, what to do when the package is not found, and how to escalate for a refund.

5 min read·

Latest from the blog

Refund email templates, policy change alerts, and platform-specific tips.

5 Things That Make a Refund Letter Actually Get Approved (2026)

5 Things That Make a Refund Letter Actually Get Approved (2026)

Qualitative patterns observed in successful refund letters across major platforms. Industry observations of what works and what doesn't — without controlled study claims.

·7 min read
Package Marked Delivered But Not Received: What to Do (2026)

Package Marked Delivered But Not Received: What to Do (2026)

Tracking shows delivered but the package is nowhere to be found. Here is the exact step-by-step process for Amazon, FedEx, UPS, USPS, and how to get a refund.

·6 min read