Get your money back,
without the back-and-forth.
ParcelClaim turns a 30-minute Reddit thread on how to phrase a refund request into a 60-second form. We extract each platform's official policy, match it to your case, and write the letter for you.
The story
In 2025, one of our co-founders waited 47 minutes on hold with an e-commerce platform's customer-service line—only to be told the package was "delivered" and nothing could be done. The package was not delivered. The screenshot was right there in the chat. The rep simply had no incentive to dig deeper.
The fix, it turned out, was simple: send a written message that quotes the platform's own published policy back at them, in calm and specific language. Most refund reps escalate to a manager when they see that. The whole process takes about 10 minutes—but the writing is the part that trips people up.
That's the gap ParcelClaim fills. We don't replace the conversation. We give you the first message—the one that sets the tone and gets your case into the right queue—so you can spend those 10 minutes on something else.
What we believe
Honest by default
We do not promise to "guarantee" your refund. We promise to give you the best possible starting point—a letter grounded in the platform's own policy, written in the tone that their customer-service reps respond to.
Your data stays yours
No photo or video uploads. No scraping your e-commerce accounts. No reselling your claim history. The only thing you give us is what you type into the form.
A tool, not a lawyer
We are clear about what ParcelClaim is and is not. It is a writing aid. It is not legal advice, and we never file claims on your behalf. We do not pretend otherwise.
Affordable by design
Most platforms offer $5–$25 in compensation per claim. A $1 letter is intentionally a small fraction of what you stand to recover.
Where we are
- Q1 2026
Idea: every refund thread on Reddit boils down to "did you cite the policy?"—we automate that step.
- Q2 2026
MVP launched: pre-calculate, $1.00 letter, profile page. ~50 paying users in the first month.
- Q3 2026
VIP subscription at $4.99/month with 7-day free trial. Cancellable in-app, no email back-and-forth.
- Q4 2026
Target: support for 10 platforms, 50+ active rules, and a Spanish-language beta.
Got a package issue right now?
Don't wait on hold. Generate a polished English claim letter in 60 seconds for $1.
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