Frequently asked questions
Everything you need to know about how ParcelClaim works, what it costs, and what happens to your data.
How does ParcelClaim work?
Tell us what went wrong with your package. Our AI generates a professional English claim letter citing the actual platform refund policy. Copy, paste into your email client, and send. Most refunds arrive within 3-5 business days.
Which platforms are supported?
Amazon, TikTok Shop, Temu, and Shein. We extract and structure the official refund policy of each platform so your letter is grounded in their own rules, not generic templates.
How much does it cost?
Two options: $1.00 per letter (one-time, refundable if AI generation fails), or $4.99/month VIP for unlimited letters. New accounts also get a 7-day free VIP trial - no payment needed.
Do you upload my photos?
No. Photos stay on your device. We never upload evidence; the claim letter references the facts you describe in your own words.
What if my refund is rejected?
You can regenerate the letter with different wording and try again, or escalate to your platform official dispute channel (e.g. A-to-Z Guarantee on Amazon). We do not guarantee any specific outcome - refund decisions are made entirely by the platform.
Is my data private?
Yes. We never sell your data. Order details are stored only to power your claim letter; you can delete your account and all data anytime from your profile.
Still have a question?
Try our AI claim letter generator - or contact us directly and we'll respond within 24 hours.