From lost package to refund letter,
in 5 steps.
See exactly how Parcel Claim extracts each platform's policy, matches your scenario, and writes the first message you send.
Pick your platform
Choose from 12 supported platforms. Each platform has a structured rule set we maintain and update quarterly.
Select what went wrong
Five problem types: late delivery, missing item, damaged package, wrong item, or wrong address. The rule engine narrows down relevant policies.
Add order details
Optional but recommended: order value, evidence you have (photo, video, receipt, communication logs), and any platform-specific context.
AI pre-calculates expected compensation
Our rule engine cross-references your scenario against 50+ platform-specific rules. You see expected refund amount before paying.
Pay and generate
$1.99 per letter via Creem (secure payment processor). 7-day free VIP trial if you prefer not to start with payment.
Copy and send
60 seconds later, copy the letter. Paste into the platform's chat, dispute form, or email. You send it — we never do.
Common questions
Do you actually contact the platform for me?
No. Parcel Claim is a writing aid. We generate the letter; you send it. This is by design — you keep full control, and you can edit the letter before sending if you want to add personal context.
How long does the AI take to generate a letter?
Typically 30-60 seconds. The wait includes policy extraction and rule matching, not just AI inference.
Can I edit the letter before sending?
Yes. The generated letter is yours to edit, copy, or discard. We do not lock you into our template.
What if my claim is denied?
The letter is grounded in the platform's own policy. If the platform still denies your claim, you can escalate to A-to-Z Guarantee (Amazon), Money Back Guarantee (eBay), or open a credit card chargeback. Our letter is the first message, not the last resort.
Do you store my photos or order details?
No. We do not require photo or video uploads. We only store what you type into the form (for letter generation). Your claim history is in your profile, deletable anytime.
Why trust Parcel Claim's output?
- ✓Every policy clause is sourced from the platform's official public policy page, not third-party blogs.
- ✓Each rule entry has a
verifiedAttimestamp showing when it was last checked against the source. - ✓We do not store your photos, videos, or payment information. See the security overview.
- ✓The letter is yours to edit. We never lock you into our template.
Try it on your real case
60 seconds from "I never got my package" to a citation-backed letter. 7-day free VIP trial, no payment needed.
Start now