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Evidence Guide

Communication logs

How to capture and present chat logs, emails, and seller messages.

Communication logs tips for stronger claims

  1. 1

    Screenshot every message exchange with the seller (most platforms require this for escalation).

  2. 2

    For eBay: use "Save messages" feature to download the full thread.

  3. 3

    For Amazon: use Buyer-Seller Messages — Amazon can retrieve them automatically if escalated.

  4. 4

    For TikTok Shop / Temu: chat logs are saved in-app; just screenshot the order chat.

  5. 5

    Always include: timestamps, seller name, your order number, and a clear ask + outcome.

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