Your data stays yours.
See exactly what Parcel Claim collects, how it is stored, and what happens when you delete your account. No fine print.
The data flow
You fill the form
You select platform, problem type, and order details. We never ask for your e-commerce account password, payment card, or shipping address.
AI extracts policy + matches rules
Our rule engine extracts the relevant clause from the platform's official policy (verified quarterly). AI writes the letter in 60 seconds.
You receive the letter
The letter is delivered to your browser. We do not email it to third parties. The text lives in your account history (deleteable anytime).
You send it yourself
You copy and paste the letter into the platform's customer-service chat, dispute form, or email. Parcel Claim never contacts the platform on your behalf.
Our promises
No photo or video uploads
We never ask you to upload photos or videos of your damaged package. Your evidence stays on your device.
No e-commerce account scraping
We do not connect to your Amazon, TikTok Shop, or any other account. We do not request order access tokens. We do not scrape your purchase history.
Encrypted payment
Payments are processed by Creem (PCI-DSS Level 1 certified). Parcel Claim never stores your card number — only a token reference.
Deletable claim history
Your letter history is stored in your profile and can be deleted anytime. Deletion is permanent and irreversible.
No resale, no training
We do not sell or share your data. We do not train AI models on your letters. See the Privacy Policy for full details.
Open policy methodology
See how we source and verify each policy. Every rule has a verifiedAt timestamp.
Security FAQ
Do you sell my data?
No. We do not sell, rent, or share your personal data with third parties for marketing or any other purpose. See the Privacy Policy for the narrow technical exceptions (e.g., Supabase for database, Creem for payment processing).
Do you train AI on my letters?
No. We do not use your letters to train AI models. The AI generation call is stateless from our side — we send the prompt to the model provider, get the response, and discard the conversation.
What happens if I delete my account?
Your account, letter history, and any associated personal data are permanently deleted within 30 days. Backup copies are erased within 90 days (standard database backup rotation).
How do I report a security issue?
Email [email protected]. We aim to respond within 24 hours and patch critical issues within 72 hours.
Read the full policy
For the legal version of what we collect, store, and share, see our Privacy Policy.
View Privacy Policy